Lodge a Complaint

Grievance Redressal Process

We're Here to Help You

Our grievance redressal process ensures that your concerns are addressed promptly. You can escalate unresolved issues directly to our senior management.

📧 For direct support, reach us at: info@vcabdelhi.in

💬
General

General Complaints

For feedback, queries, or general service-related issues. We'll respond within 2 working days.

Send Complaint
🚨
Urgent

Unauthorized Transaction

Report fraudulent or suspicious bank activity immediately for quick investigation and action.

Report Now
Not satisfied with the resolution? Email us directly at info@vcabdelhi.in to escalate to senior management.
Step-by-Step Guide

Online Complaint Process

Follow these simple steps to lodge your complaint quickly and securely.

01
🌐

Access Website

Visit vcabdelhi.bank.in from your Desktop or Mobile browser.

→
02
🖱️

Lodge Complaint

Go to 'Complaint' section on the homepage and click 'LODGE A COMPLAINT'.

→
03
📋

Select Type

💬 General 🚨 Unauthorized Transaction
→
04
📩

Submit & Confirm

Fill the form and click SUBMIT. Confirmation will be sent to your email.

Need help? Contact us at info@vcabdelhi.in — we typically respond within 2 working days.
Offline Complaint Process

Reach Us Offline

Prefer to connect in person or by phone? Here are all the ways to file your complaint offline.

01
📞

Call Us

Speak directly with our Customer Care team for immediate assistance.

📱 +011-41536048 📱 +011-45636048
OR
02
🏢

Visit Branch

Meet the Branch Manager directly or drop your written complaint in the Complaint Box at your nearest branch.


OR
03
📮

Email or Post

Send us an email or write to our Head Office via Speed Post.

📍 3, Netaji Subhash Marg,
Darya Ganj, New Delhi – 110002
For urgent issues, call us at +011-41536048 / +011-45636048  |  Email: info@vcabdelhi.in